Information We Collect
The following summary highlights the information we collect and our data policies. On this page you can learn:

• What kinds of data do we collect?
• How do we use the data we collect?
• How do you keep my data secure?
• What’s your data retention policy?
• How do I control my data?
• Where can I learn more?

What kinds of data do we collect?
Things you share
We collect the information that you choose to share with us. This may include the opinions you express and the interests you choose to share.

• Survey and study responses
• Discussions and chats
• Likes and comments
• Media such as images, videos, and documents you upload

Things that make you “you”
When you join this website, we keep the information that you share with us. This can include personally identifiable information including:

• Name
• Email address
• Password
• Birthday
• Gender
• Phone number
• Address
• Country

We may also ask you about your household to help us better understand the interests relevant to you.
From time-to-time we may ask you to update your information. We may supplement this information with data from other sources and our partners. The information we collect can viewed by you in the Your Data section.

You will only be asked about your personally identifiable information in the private and secure areas of our website. Please do not volunteer personally identifiable information in areas viewable by others like discussions and comments. We will never ask you to share highly sensitive information such as passwords, social security numbers, credit cards, bank accounts, and financial information.

Web Browser and Device Information
We collect information about the devices you use to access our website and mobile app. The purpose of this information is to authenticate users, comply with applicable regional regulations, understand the quality of the user experience, and general website usage metrics with our users.
This information may include the following:

• Connection information such as the name of your internet service provide (ISP), mobile operator, phone number, and IP address
• Browser/device information such as browser, language, time zone, operating system, hardware version, device identifiers, and device settings
• Device locations such as specific geographic locations, such as through GPS, Bluetooth, or WiFi signals

Cookies & Other Storage Technologies
Cookies are small pieces of text used to store information on web browsers. Cookies are used to store and receive identifiers and other information on computers, phones, and other devices. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.” We use cookies to manage user sessions. We do not link the information we store in cookies to any personally identifiable information.

Information from third-party partners.

We exchange information about you and your activities on-and-off this website from integrations and third-party partners, such as information about your experiences or interactions on this website and with partners. The data exchanged with partners is pseudonymized. This means we do not share data about you thats classified as sensitive personally identifiable information that specifically identifies you, such as your full name and address.
How do we use the data we collect?

Our website is designed to give you a platform to share your experiences and opinions. The information you share with us helps us understand our audience and make better decisions about our company based on information you provide.

We may include information you share in company internal reports and presentations without permission, including suggestions, responses, and uploaded media created and shared by you. The purpose of this is to highlight your experiences and opinions to our broader team and to help inform our company decision making.
Your personally identifiable information is protected. We practice pseudonymization so that your identity is masked whenever and wherever possible. We do not share information that can identify you with partners or third-parties.

How do you keep my data secure?
Our servers are protected by high-end firewall systems. We secure data with sophisticated controls and access restrictions. All data is encrypted at rest for maximum security.

What’s your data retention policy?
Typically, we maintain data for as long as it remains relevant to the stated purpose of this website, i.e. understanding our audience and inform company decision making. We erase your personally identifiable information when it’s no longer pertinent to this purpose, or when instructed by you using the data controls on the Your Data section of this website.

How do I control my data?
We support your right to be informed about your data and make choices about your information. Visit the Your Data section to learn more.
Where can I learn more?

The full detail of our policies is available in our Privacy Policy. The purpose of this page is to highlight specific details from that policy. If you have additional questions you may contact us.

Effective Date: May 24, 2021

YOUR CONSENT: You consent and agree to the data collection and processing described in this Privacy Policy by visiting, accessing and/or using our Website or Services and you represent that you are at least 18 years old. Your use of the Website and Services is voluntary.

CALIFORNIA USERS: If you are a California resident, see the California Notice for additional information about your rights and our disclosures. The California Notice is in addition to this privacy policy.

California Users Choice and Opting Out: See the California Notice for information about your choices regarding opting out of the sale of your PII, opting out of cookies, opting out of specific types of advertising and opting out of use of precise location.

EEA and UK Users Rights: See EEA & UK Data Subject Rights in Section 7.
Contact: If you have questions or wish to contact us, see Section 12.
We reserve the right to change this Privacy Policy from time to time. Please consult this Privacy Policy regularly for updates. See Changes to this Privacy Policy in Section 13.

Scope of Privacy Policy
This Privacy Policy describes (1) the types of personally identifiable information including personal information and/or personal data as defined in applicable data privacy and data protection laws (collectively as “PII”) collected digitally by Remesh Inc., its affiliate VoicePark Inc. and their affiliates as may exist from time to time (individually and collectively as “we” or “us”), (2) from whom we collect such PII including our prospects, customers, partners, job applicants, users and visitors as further described below (“you,” “your,” or “users”), (3) the purposes for which we collect it, including in connection with your use of our corporate website(s) (“Websites”), for marketing, job application or other purposes as well as your use of our Websites in connection with our services offerings including: rendering real-time, on-line research based conversations (“conversations”) using our proprietary SaaS technology; providing support services to our partners, customers and users; recruiting, screening and providing sample panel services for participation in such conversations; providing incentives for participation in sample panel services; recruiting, screening and providing moderator services; providing other research related services including any systems used to provide those services; providing discussion boards and communication platforms; and collecting video, text and images as may be shared by you (collectively, the “Service(s),” (4) how we use your PII, (5) with whom we may share or sell your PII, (6) what choices are available to you with respect to the use of your PII, and (6) our compliance efforts to protect you PII.

Who We Are
Remesh Inc. (“Remesh”) and VoicePark Inc. (“VoicePark”) have their principal place of business in the USA. To contact us, see Section 12. This Privacy Policy applies to Remesh Inc. and to Voice Park Inc. and any of their affiliates as may exist from time to time. 

More information about Remesh can be found at the Remesh Websites found at remesh.ai and remesh.chat. More information about VoicePark can be found at the VoicePark Website found at voicepark.com. The term “we” or “our” as used in this Privacy Policy refers to Remesh, VoicePark and their affiliates individually and collectively as applicable. 

Third Parties
We may collect, use, and share PII about you through and with our third party service providers (for example who provide hosting services, sample panel services, moderators, research services, data analytics or other services to us) (“service provider(s)”) and at the instruction of or on behalf of our customers (including their partners, consultants, agents and end clients) sponsoring a conversation (individually and collectively as “sponsor(s)”).  In the interest of transparency, we may describe in this Privacy Policy some of the most common data collection, use, and sharing on behalf of such third parties, but this Privacy Policy does not govern such third parties’ collection, use or sharing.  We are not responsible for the privacy or security practices of such third parties, and you should consult their privacy policies and contact them directly with any questions about that PII. This is described further below.

For purposes of data protection laws in the European Economic Area (“EEA”) and UK, depending on the purpose for which you use our Website or Services, with respect to the processing of your PII as described in this Privacy Policy, we may act as a data controller, a joint controller or a data processor. Specifically, for example, the following different relationships with you may exist depending on the purpose for which you use the Services or Website:

If you are a sample panel participant or moderator for a conversation and we recruit you directly (as opposed to you being recruited by a third party service provider) for conversations carried out for a sponsor, then we and the sponsor are joint controllers with regard to your PII, and in such case, this Privacy Policy describes the processing of your PII by us and the processing we carry out on behalf of the sponsor and the sponsor’s privacy policy governs the sponsor’s processing of your PII.

If you are a sample panel participant or a moderator and you were recruited by a third party service provider for a conversation carried out on behalf of a sponsor, then such third service provider and the sponsor will be controllers with regard to your PII, and their respective privacy policies apply to the processing of your PII. This Privacy Policy describes processing we carry out on their behalf and their privacy policies govern how they use your PII.

If you are an employee of a sponsor of a conversation or otherwise accessing the Website or Services on behalf of such sponsor or recruited by such sponsor for the purpose of observing, participating in, moderating or administering a conversation, then the sponsor is the data controller of your PII. This Privacy Policy describes processing we carry out on their behalf and the sponsor’s privacy policy governs how they use your PII.

If you are visiting our Website or Services to collect marketing or employment information, then to the extent EEA and UK data protection laws apply, we are the controller of the PII you provide for such purposes, and for the PII we collect through our Website.

More information on your rights under EEA & UK data protection laws can be found in Section 7.

Who this Policy Applies to
This Privacy Policy applies to the following types of users and visitors to our Websites and Services:

individuals interested in being recruited for sample panels or to act as moderators;
individuals enrolling as sample panel recruits or moderators;
individuals accessing or using the Services;
individuals participating in conversations (whether as participants, moderators, or observers);
individuals acting as moderators for conversations;
visitors of the Website for marketing, sales, research or job search purposes; and
any other users or visitors of the Services or Website.

As a user or visitor of our Websites or Services, you hereby agree to be bound by our Website Terms of Service found here and any other policies referenced herein, and you acknowledge that you have read and understand this Privacy Policy. If you do not agree with the terms of this Privacy Policy, do not access or engage with the Website or the Services. This Privacy Policy is not a contract and does not create any legal rights or obligations. You may be shown and required to accept user terms, participation terms, or enter into a contract or other terms of service (collectively as “terms of service”) before enrolling, using or interacting with the Services. Please note that in cases where such terms of service conflict with any terms in this Privacy Policy, such other terms of service will take precedence over the terms in this Privacy Policy.
More detailed information regarding this Privacy Policy can be found in Sections 1 through 13 below. 

Section 1: We Collect PII From and About You; Categories of PII
Section 2: How We Use Your PII
Section 3: We Collect PII From Various Sources 
Section 4: We Disclose, Share and Sell PII to Others
Section 5: You Choices About How We Use Your PII 
Section 6:  We transfer and process PII in the United States
Section 7: Your EEA AND UK Privacy Rights
Section 8: California Notice
Section 9: Information Security
Section 10: Not For Children
Section 11: Third Party Links
Section 12: How to Contact Us
Section 13: Changes to this Privacy Policy
Section 1: We Collect PII From and About You; Categories of PII

We (and the third party service providers we hire to perform business functions on our behalf) and the sponsors may collect, receive and use various categories of PII about you. The type of PII we collect about you depends on the nature of your interactions with us and the purposes for which you are using the Services or Website. Such PII may include the following:

Contact Information and Identifiers:
name
email address
address (residential or business)
telephone (home, business or mobile)
geo-location
account identifiers such as social media accounts and user account information
Internet Protocol address
Unique sample panel user ID number
Unique device identification number
Network provider user ID (a number uniquely allocated to you by your network provider)
International Mobile Equipment Identity
Unique cookie identifiers

Demographic Information:
age range, birth date
general location
gender
sexual orientation
race, ethnicity
Marital status, family dynamics (siblings, children, similar)
physical attributes (such as height, weight)
religion, political affiliations, and/or voter status
profession or employment related information
educational background and information
Social media information
income bracket or similar information
home ownership
union membership
Professional or Employment Related Information: We collect employment information that you or your employer may share. If you participate in conversations about your workplace, we might get de-identified information from your employer, such as your job title, department (such as finance, operations, etc.), and position, and we collect any other job-related information that you choose to share.
Commercial and Preference Information and Behavioural Information: We collect your opinions and input you provide in response to screeners to recruit you or questions posed during the conversations in which you participate and through your interactions with our Website including commercial or consumer preferences and purchasing patterns.
Internet and Network Activity Information. When you visit our Websites and use the Services, we and our service providers automatically collect and analyze certain information about your use of our Websites and the device you used to access our Websites including:
IP address
device type and model
network provider, browser type and language, the operating system of your device, applications
the date and time you are accessing our Websites
interactions with our Website such as articles downloaded, search terms entered, the content of any undeleted cookies that your browser previously accepted from us, and the referring website address
digital fingerprinting
Information You Choose to Share: including video clips, images, photographs, and documents
Health, Medical & Wellness Information: suchinformation as you choose to share
Sensitive Data: Sensitive data which you voluntarily provide in response to recruitment, registration, enrolment or conversation questions

Section 2: How We Use Your PII
Use Purposes: We, or our Sponsors, or the third parties (further described in the section “Third Parties” above) use the above-referenced categories of PII for the following purposes:

To fulfil a contract, or take steps linked to a contract: this is relevant where you are a participant or moderator in a conversation where we (or the sponsors) source you as a participant. This includes:
validating information you provide to us;
communicating with you;
administering our relationship; and
facilitating and making payments made to you, including incentives and compensation.
As required by us, or the sponsors, to conduct our business and pursue our legitimate interests, in particular as necessary:
To operate the Services and Website, by us and our third party service providers;
To recruit and attract potential participants or moderators for conversations;
To conduct screening of recruits for selections of participants or moderators for conversations;
To enrol and register individuals for participation or moderation in conversations directed by our sponsors;
To target conversation opportunities for you;
To target marketing and advertising activities to you from us or third parties, unless we require your consent;
For marketing purposes, such as to send you information about conversations, marketing, promotions, and our products which you may be interested in, unless we require your consent;
To validate information you provide to us;
To provide Services to our sponsors or customers and create findings and analysis regarding the conversations provided as part of the Services;
To provide the research findings and analysis to our sponsors, which they may use in any manner they choose;.
To create statistical, aggregated or other similar data derived from your use of the Website or Services to improve, maintain and support the Services and to provide analysis to the sponsors of the conversation;
To communicate with you regarding your use, participation and interaction with our Services and Website;
To customize the content you see or tailor the experience;
To enhance your experience in the use of our Website or Services;
To ensure the technical functioning of the Services;
To develop and improve our Service;
To provide customer service and respond to your inquiries and requests;
To support, debug and troubleshoot problems with the Services;
For job recruitment purposes;
To communicate with you about our relationship, such as updates to the Privacy Policy or our terms of service;
Monitor and detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
To enforce the legal terms that govern your use of the Services;
Auditing compliance with the CCPA and other relevant standards; and
For any additional uses that are disclosed to you in any terms of service.
For purposes which are required by law:

To verify your identity and comply with any data subject requests, if you make requests pursuant to this Privacy Policy.
Where you give us consent:
where your consent is required, we will send you direct marketing in relation to our relevant Services;
where your consent is required, we place cookies and use similar technologies; and
on other occasions where we ask you for consent, we will use your PII for the purpose which we explain at that time.

How We Communicate with You:
We may use you PII to communicate with you using the following methods:
“push notifications” or text messages if you agree to such communications;
Email communications; and
Telephone if provided by you.

Section 3: We Collect PII From Various Sources 
We collect PII about you from various sources, directly and indirectly:
Directly from You: For example, we may prompt you (or you may volunteer) to provide certain PII if you register on our Websites, submit a question, complete an onboarding poll, participate in a conversation, or engage with our Websites or participate in a conversation using the Services.
From your employer: If you participate in conversations about your workplace, your employer (or the sponsor) may provide us with certain PII about you.
Automatically from your devices for our Services: We use tracking tools like browser “cookies,” pixels, and web beacons to automatically collect information about you, your device, and your usage when you interact with our Services, Websites, online content, ads, or emails. A cookie is a small text file containing information that we can read later for our own business purposes. For the Services and associated Websites, we use strictly necessary and statistical cookies to facilitate your access to our Websites, improve your user experience and analyze website traffic including to count visits and monitor traffic sources so we can measure and improve the performance of our site. These cookies help us to know which pages are the most and least popular and see how you move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. We may share your site usage data with our analytics partners and service providers. In addition to strictly necessary and statistical cookies, for our marketing Website found at https://www.remesh.ai/, we also use marketing and preference cookies to personalize your experience, track your preferences (such as language), customize your experience, and track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad. These cookies can share that information with other organizations or advertisers. These cookies are used to measure the overall effectiveness of our online content, advertising campaigns, and products and services we offer. To learn about your choices for these tracking tools, read Section 6 of this Privacy Policy. If you choose to decline cookies, you may not be able to sign in or use some of the interactive features offered on the Website. For our marketing Website, we also use standard Internet technologies, such as embedded links on web pages and other similar technologies to track usage across the application. We use web beacons in e-mail messages or newsletters to track whether you open the messages.

Third Party Service Provides We Hire to Work on our Behalf. For example, vendors or service providers including hosting services providers, network providers, platform service providers, that host, manage or maintain, analyze or provide other services for our Services server platform, infrastructure, or Website or send promotional emails for us may collect and provide PII about you including demographic, geo-location, behavioural, consumer preferences and internet activity related data. Our employment and recruiting vendors also provide PII about you. Our marketing agencies, advertising technology vendors, and analytics providers may also provide us with PII about you.
Third Party Sample Panel Service Providers. If you are serving as a participant in a conversation, our third party sample panel service providers who provide sample panel recruitment services may provide us with PII about you used to verify your recruitment data, confirm your participation for incentives, run conflict checks, perform follow-up research and to deliver the Services.

Sponsors. If you are servingas a participant in a conversation, the sponsors of the conversation may recruit you directly or may use their own third party sample panel vendors to recruit you and in such case, the sponsor or their third party sample panel vendor who recruited you, may provide us with PII about you used to verify your recruitment data, confirm your participation for incentives, and to deliver the Services

Third Party Moderators. If you are serving as a moderator for a conversation, third party service providers that source and provide moderators for the conversations may provide us with PII about you.

Section 4: We Disclose, Share and Sell PII to Others
We may share or disclose your PII in the following instances:
Business partners and marketing companies: With regard to our marketing Website, we might share PII with third party service providers that help us with our marketing efforts, including social media platforms, advertising networks, and ad tech companies. For example, we may share email addresses or other identifiers or contact information with social media platforms so they can serve our advertising to you on their platform. PII received by our third party service providers, partners and other third parties may also be subject to their privacy policies.

Service providers: We engage service providers to process PII on our behalf and help us pursue our business purposes, such as analytics, user support, billing and sales activities, data analysis, customer service engagement, email delivery, cloud hosting services, platform services and marketing assistance. Such service providers may use such data for their own business purposes to enhance, improve and deliver their services and in such case their use is governed by their privacy policy. For a list of our third party service providers who serve as subcontractors for our Services, as may be updated from time to time, please click here.

Sponsors and Customers: We may share, disclose or sell your PII to our customers and the sponsors of a conversation (including their respective partners, consultants, agents and end clients and their affiliates) in connection with the Services for their business research and analysis purposes. Such purposes may include evaluation of marketing efforts, product design, market demographics, target audience, modelling, employee engagement and other business purposes. For example, when we provide sample panel Services or moderator Services to the sponsor of the conversation, we may provide PII to them (including certain identifiers, demographic data, your feedback to the conversation and other PII) to enable them to evaluate the recruitment data, verify compliance with sample panel requirement specifications, validate sample pool against recruitment data, evaluate sample panel composition, conduct independence or conflicts checks, and receive responses provided by you during the conversation. We may also provide data to such parties for fraud detection purposes or for follow-up research for a conversation. Such PII may be provided to such entities on an individual recruit / participant basis or in an aggregated form.

Other Research Service Providers: With respect to sample panel participants that we source directly, we may share, disclose or sell your PII to other third party research service providers that wish to purchase our Services for their own research business purposes that they deliver to their own partners, customers, end clients and other third parties. For example, another third party research service provider may purchase sample panel services from us and in such case if you agree to be recruited for their research projects, we may provide them with your PII for such purposes including, for example, demographic data and certain contact and identifier details that would enable them to engage you for their own research projects.

For Safety, Security, or Legal Compliance Purposes: We might share information in response to subpoenas, court orders, or other legal process (including for national security and law enforcement purposes); to establish or exercise our legal rights or the legal rights of a third party service provider, sponsor, customer or other research provider (for example to enforce confidentiality or intellectual property rights); to defend against legal claims; or as otherwise required by law; to comply with applicable laws; to protect rights, safety and property of us, our customers, or others; and to respond to lawful requests from public authorities. We might also share PII to prevent, detect, or investigate suspected fraud, violations of our terms of service, harassment, or illegal conduct.

Mergers or Reorganizations: If we undergo a business acquisition, merger, or sale of assets, we may transfer your PII to the successor entity. If we go out of business or enter bankruptcy, your PII would be an asset transferred to or acquired by a third party.

Other Disclosures: We may also share PII for other reasons we may describe to you from time to time as permitted by law, including as disclosed in any conversation-specific disclosures.

Aggregated, Anonymous or De-identified Statistical Data: We may collect, create and share aggregate, anonymous, pseudonymous or de-identified statistical data (including reports and other information derived from your PII) to the sponsors of the conversation (including their partner, reseller, agent and end clients and their affiliates), to provide them with the reports, findings, analysis, statistics, assessments for their analytics, marketing, decision-making, and other purposes as they determine in their sole discretion. Aggregate or anonymous information does not contain any PII, and its use and disclosure is not subject to the terms of this Privacy Policy.

Section 5: Your Choices About How We Use Your PII 
We believe it is important to give you choices about the use of your PII. We will use your PII as described in this Privacy Policy or as disclosed in any other terms of service or data protection agreements entered into between us. In the event of a conflict, the terms of service or data protection agreement will govern. If we want to use your PII for a purpose not authorized in this Policy, we will first obtain your consent to do so.

You Can Opt Out of Receiving our Marketing emails. We will respect your wishes not to receive, or stop receiving, marketing communications. You can opt out at any time by using the unsubscribe links or instructions at the bottom of our emails. Please note that we will continue to send you Services-related communications regardless of any such marketing-related request.

Declining to Participate in Conversations. Regarding any conversation that you choose to participate in, you may choose not to respond or to select the “decline” or “opt-out” option where available. Where we obtain your PII from a third party services provider or our customer or the sponsors of a conversation, we only process PII you provide as directed by the third party conversation sponsor. Inquiries about PII provided by a conversation sponsor should be directed to the conversation sponsor. Inquiries about PII provided by a third party services provider (such as a sample panel provider) should be directed to the third party services provider.

You May be able to Block or Remove Cookies through your Browser Settings. We use cookies and other tracking tools to help customize the Services and improve your experience, as well as analyze our performance and marketing activities. You may be able to block or delete cookies by going to the preferences, tools, or options menus of your Internet browser. If you choose to do so, some features of the Services may not function properly. Selections you make are device-specific and browser-specific, meaning that you may need to make your selections on each browser and on each device you use to access the Services.

You can Opt Out of having your Online Behaviour Recorded and Used for Interest-based Advertising Purposes. Some content or links, including advertisements on the marketing Website, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Websites or Services. The information they collect may be associated with your PII or they may collect PII about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third-party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. To opt out from receiving interest-based advertising from participating companies, visit the opt-out mechanisms of the Digital Advertising Alliance (United States), the Network Advertising Initiative (United States), and the European Interactive Digital Advertising Alliance (European Union). Choices you make are both browser- and device-specific, meaning that you should exercise your preference on each browser and each device you use. If you clear cookies from your browser, you may need to exercise these choices again.

Our Do-Not-Track Policy. Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting that you can activate. This signals your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will do so accordingly.

Section 6:  We Transfer and Process PII in the United States
We operate the Websites and Services platform in the United States and, depending on your country of residence, the submission of PII to our Websites or Services platform may involve the collection of such PII in the United States for our processing. Your PII may be processed by personnel operating in the United States who work for us or one of our third party service providers or by our personnel and personnel of our third party service providers who may access your PII remotely globally. As a result, your PII may be subject to access by and disclosure to the U.S. government and law enforcement agencies according to U.S. laws. If we collect your PII as a service provider on behalf of a sponsor, the sponsor may transfer your PII to locations and countries as described in the sponsor’s privacy policy.
Section 7: Your EEA AND UK Privacy Rights
Since your privacy is important to us, we want you to be fully aware of the data protection rights that may be available to you under EEA and UK law if applicable, including the EU General Data Protection Regulation (“GDPR”). As used herein, “EEA” refers to the European Economic Area.
Lawful basis for processing your PII in EEA & UK:

We process PII, as defined under the GDPR, on the following legal bases (for more detail about the types of PII we collect for each legal bases, see Section 2):
Contract: Where it is necessary to process your PII for us to perform a contract you have agreed to enter into with us. If you do not provide your PII to us, we will not be able to carry out our obligations under the terms of the contract.

Legitimate Interests: We are permitted to process your PII if it is based on our (or our sponsors) legitimate interests, such as to understand our users, promote our Services and Websites, and operate and maintain our Services and Websites. Examples of when we rely on our legitimate interests to use your PII include: when we analyze what content has been viewed on our Websites, to carry out marketing analyses so that we can make our marketing more relevant to your interests and preferences, for internal administrative purposes to operate our business, to respond to your inquiries and to resolve complaints, for security and fraud prevention, and to ensure that our Services and Websites are safe and secure and used in line with our contracts with you. You can object to the processing that we carry out on the grounds of legitimate interests. See the subsection “Rights of data subjects” below to find out how.

Consent: Where you have given us consent to do so, we provide you, or permit third parties to provide you, with information about goods or services which we feel may interest you. You have the right to withdraw your consent. Please see the subsection below “Rights of EEA & UK Data Subjects” to find out how.
Legal Claims: We may need to process your PII to defend or establish a legal claim (for example, claims relating to the sale of our goods and services under contract law).

Rights of EEA & UK Data Subjects:
Users accessing Services from the EEA & UK are entitled to the following rights where the GDPR applies (which may be exercised against us or, if we are not the controller, against the controller identified at the outset of this Privacy Policy):

The Right to be Informed – You have the right to be provided with clear, transparent and easily understandable information about how we use your PII and your rights. This is why we are providing you with the information in this Privacy Policy.

The Right to Access – You have the right to request access to your PII that is within our possession.

The Right to Rectification – You have the right to request that we correct any PII you believe is inaccurate. You also have the right to request that we complete the PII if you believe it is incomplete.

The Right to Erasure – This is also known as the “right to be forgotten.” You have the right to request that we erase your PII, if there is no compelling reason for us to keep using it or if it is no longer necessary in relation to the purposes for which it was originally collected or otherwise processed. This is not a general right to erasure; there are exceptions.

The Right to Restrict Processing – You have the right to request that we restrict the processing of your PII. If you choose to restrict this processing, we may not be able to provide you with certain services. We may keep lists of people who have asked to restrict processing in order to make sure the restriction is respected in the future.

The Right to Object to Processing – You have the right to object to certain types of processing of your PII, in particular processing based on our legitimate interests. You also can object at any time to your PII being used for direct marketing purposes (including profiling related to such direct marketing). Where you object to processing for direct marketing purposes, the PII shall no longer be processed for such purposes.

The Right to Data Portability – You have the right to request that we transfer the PII we have about you to another organization, or directly to you, in a format that is easily readable and transferrable where we have relied on your consent or on our contract with you to process your data.
The right to refuse or withdraw consent – You have the right to refuse to provide and withdraw your consent to processing of your PII at any time with effect for future processing.

If you are not satisfied with our response to your complaint or believe our processing of your PII does not comply with EEA &UK data protection law, you can make a complaint to your data protection authority.

Please note your rights in relation to your PII are not absolute. We may, for example, deny you access to your PII when required or authorized by law, or if granting access would have an unreasonable impact on another individual’s privacy.

We will retain and use your PII as long as necessary to comply with our legal and business obligations, provide the Services, resolve disputes, and enforce our agreements.

Privacy Shield for Remesh 

Remesh complies with the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework (“Privacy Shield”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of PII transferred from the European Union and Switzerland to the United States, and is subject to the investigatory and enforcement powers of the United States Federal Trade Commission. Remesh adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.

Remesh’s accountability for PII that we receive under the Privacy Shield and subsequently transfer to a third party is described in the Privacy Shield Principles. In particular, we remain responsible and liable under the Privacy Shield Principles if third-party agents that we engage to process the PII on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.

Remesh has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/.

Remesh shall comply with its data protection policies and procedures, applicable laws, and the terms of our client contracts governing the collection and use of PII.

In compliance with the Privacy Shield Principles, Remesh commits to resolve complaints about our collection or use of your PII. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Remesh at our contact details found in Section 12.

Remesh has further committed to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner (FDPIC) with regard to unresolved Privacy Shield complaints concerning data transferred from the EU and Switzerland.

In certain circumstances after they have first tried to resolve the dispute directly with Remesh and with the DPA, data subjects in the EU may be able to invoke binding arbitration of disputes by the Privacy Shield arbitration panel.

VoicePark is not Privacy Shield certified.

Section 8: California Notice
Your California Privacy Rights

Pursuant to the California Consumer Privacy Act (“CCPA”), California residents have the right to be provided with the information and to exercise the rights as set forth in this Section 8 below. We also handle PII on behalf of our third party service providers (such as sample panel vendors) and our customers and sponsors and their partners, agents and end clients as set out at the outset of this Privacy Policy. The privacy policies of those third parties control their use of your PII and you should contact them with any questions about that PII.

Categories of PII: We and our service providers may collect PII for our business or commercial purposes (as those terms are defined in applicable law) and a detailed list of the categories of PII which we collect can be found in Section 1. Such categories include: personal contact details and identifiers; demographic information; commercial information; characteristics of protected classifications under California or federal law (such as demographic information like age and gender); professional or employment information; education background and information; behavioural preferences; health and medical information; and internet or other electronic network activity information. Some of the PII that we process includes sensitive information as defined by CCPA including account log-in information, geo-location, racial or ethnic origin, religious or philosophical beliefs, or union membership, political information, sexual orientation and health or medical information.
Purposes of Collection: We collect your PII for the business and commercial purposes described in Section 2 above.
How PII is Collected: We collect the above categories of PII from the sources described in Section 3 of this Privacy Policy.

Who we Share PII with: We may disclose each of the above categories of PII for the business and commercial purposes described in this Privacy Policy to the extent permitted by applicable law to the categories of third parties as described in Section 4 above.

Sale of PII: We may “sell” all of the categories of PII disclosed in Section 1 above. We may “sell” these categories of PII to the categories of third parties described in Section 4 of this Privacy Policy.

CCPA Notice and Right to Request:

California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of “PII” (as defined by this law) to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@remesh.ai. Indicate in your email that you are a California resident making a “Shine the Light” inquiry.

If you are a resident of California, you can also make the following more specific requests with respect to your PII under the CCPA:
Access – You can request that we disclose to you the categories of PII we collected about you, the categories of sources from which we collected the PII, the categories of PII we sold or disclosed, our business or commercial purpose for collecting and selling the PII, the categories of third parties with whom we shared the PII, and the specific pieces of PII we collected about you over the past 12 months.

Deletion – You can request that we delete your PII that we maintain about you, subject to certain exceptions.

Do Not Sell My Personal Information or Opt-Out Rights – You can request that we not sell your PII by contacting us using the methods specified below. For purposes of this Privacy Policy, “sell” means the sale of your PII to an outside party for monetary or other valuable consideration, subject to certain exceptions. Please note that if you would like to opt out of cookie-based tracking for advertising purposes (which might be considered a “sale”), you will need to separately visit www.aboutads.info/choices and https://optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your selections are specific to the device, website, and browser you are using. Your selections are also deleted (lost) whenever you clear your browser’s cache.
Notice of No Discrimination: We will not discriminate against you because you made any of these requests.

Process and Contact Information to Send Notices to Us:

Where to Send Notice: If you would like to exercise any of these rights, please submit a request by email to us at privacy@remesh.ai.

How we Handle Requests: We may deny certain requests, or fulfil a request only in part, based on our legal rights and obligations. For example, we may retain PII as permitted by law, such as for tax or other record keeping purposes, to maintain an active account, and to process transactions and facilitate customer requests.
Verification of Identity: We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps may vary depending on the sensitivity of the PII and whether you have an account with us.

Authorized Agent: California residents may designate an authorized agent to make a request on their behalf. When submitting the request, please ensure the authorized agent is identified as an authorized agent.

Section 9: Information Security
We have implemented technical and organizational security measures intended to help protect against unauthorized access, unauthorized alteration, disclosure, or destruction of information. Unfortunately, no data transmission over the Internet can be guaranteed to be entirely secure, and we cannot and do not guarantee or warrant the security of any information that you transmit on or through our Websites or Services.
We try to restrict access to information to only those employees, contractors, service providers and agents who need to know that information in order to help us provide the Services, and consistent with the level of sensitivity of such data.

Please note that the security of your PII collected via the Services depends, in part, on your ensuring that any of your IDs and passwords are kept confidential and secure and that you adhere to the restrictions on password and ID-sharing set forth in our Terms of Service.

Section 10: Not For Children
Our Websites and Services contain business-related content and are specifically aimed at and designed for use by adults. We do not knowingly solicit or collect personal information (as defined by the Children’s Online Privacy Protection Act) from or about individuals under the age of 13 years. If we become aware that a visitor is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information from our files. If you are the parent or guardian of a person under the age of 13 who has provided personally identifiable information to us without your approval, please inform us by contacting us at privacy@remesh.ai and we will remove such information from our database.

Section 11: Third Party Links
Our Websites and Services may contain links to third-party websites or services. These third parties are bound by their own privacy policies. We are not responsible for the privacy practices of others. When you leave our Websites or Services to visit a third-party website or service, please read their privacy statements. This Privacy Policy applies solely to PII collected by us through the Services, and not to any PII collected by the operators of third-party websites or services. The inclusion of a link on the Website/Service does not imply endorsement of the linked Website or service by us or by our affiliates.

Section 12: How to Contact Us
This Privacy Policy applies to the Websites and Services of Remesh and its affiliate VoicePark, respectively. Each of Remesh and VoicePark maintain an active privacy and data protection compliance program. The Data Protection Officer is responsible for implementing and overseeing the administration of this Privacy Policy. If you have any questions about this Privacy Policy or how we processes your PII, please email us at privacy@remesh.ai or contact us at:

Data Protection Officer
 c/o Remesh Inc. and VoicePark Inc.
 6815 Euclid Ave
Cleveland, OH 44103

Please note that once you contact us to exercise any of your rights, we may require additional information and documents, including PII, in order to authenticate and validate your identity and to process your request. We will then retain such additional data for legal purposes (e.g. as proof of the identity of the person submitting the request).

Section 13: Changes to this Privacy Policy
This Privacy Policy may change from time to time. If we make any changes to this Privacy Policy, we will post any changes on this page. Where we make any material changes to this Privacy Policy, we will make a more prominent notice in compliance with applicable laws. Your continued use of our Websites or Services following such posts or notices will signal that you have read and understand such changes. Please refer to the “Effective Date” above to see when this Privacy Policy was last updated.